Cancellation policy: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged the full amount of the appointment. ICBC patients are personally responsible for late cancellations or missed appointments, as ICBC cannot be billed in these cases

Insurance Policy: We offer direct billing for primary insurance, except Medavie Blue Cross*. If you have secondary or spousal coverage, you’ll submit the remaining balance yourself. We’ll always provide a detailed receipt for easy reimbursement.