24-Hour Cancellation Policy

We understand that life can be unpredictable, and plans may need to change. However, to respect the time and effort of our therapists and to ensure we can offer timely appointments to all patients, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations or Rescheduling : Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee of up to 100% of the treatment cost, at the discretion of the treating therapist.

No-Shows : Patients who miss their appointment without prior notice will also be charged the full session fee.

Credit Card on File To help secure your appointment, we ask that a valid credit card be kept on file when booking. Your card won’t be charged at the time of booking and will only be used if needed, in line with our cancellation or no-show policy.