Our Cancellation Policy is 48 48-hour notice. If you cannot make your session, please give at least 48 hours’ notice to cancel and reschedule; otherwise, you will be billed for the full session rate.

To book an appointment, you must provide a valid credit card on file in case of a late cancellation or no-show. Direct Billing: We can bill several insurance plans directly. Please verify your coverage; policies vary, and we cannot guarantee coverage. We will process payment for counselling sessions 48 hours before the appointment, using your credit card on file and pre-determining which insurances will be billed before billing. If payment fails, your session will be cancelled, and we will be happy to reschedule it. You’ll be fully refunded if you need to cancel after payment has been processed and within the 48-hour late cancellation window.