Kyle Loose · Facebook · 16 juill. 2023
“Under new (non-local) ownership. And Proven to no longer uphold the culture of this once respectable establishment, which was shaped over the past 20 years by the previous owners.”
heather Mountain Lodge
Avis
Les notes sont recueillies par des services externes et peuvent être combinées — Ailio n’évalue personne.4.4171 avis · Google
Ne recommande pas
Roxanne Newby · Facebook · 5 sept. 2022
“Awesome atmosphere. The restaurant has the most amazing food”
Bonnie Quantz · Facebook · 10 août 2022
“Be warned - this is NOT for families. The restaurant is a complete disaster. The property is 45 minutes from Golden and an hour to Revelstoke. It is quite remote and stunningly beautiful. We stayed in the hotel for 2 nights and the rooms are comfortable and spotlessly clean with stunning views. However. Upon arrival after a long drive from Calgary we found the restaurant is apparently fine dining (the wine list includes $300 bottles of wine), with an extremely limited adult menu of 5 dishes. Being nothing we liked, we asked to order chicken from the childrens menu and the server was very accommodating to our request. The food was excellent and we spent over $150 on the meal. It is a relaxed, casual restaurant and there were children running around without shoes, people in hiking gear, as well as people like us who were tired after a long journey. We ate breakfast in the restaurant the next day and discovered the pork sausage was seriously undercooked. The server apologised profusely and she complimented our drinks. We booked the restaurant again for that night and we went off hiking. In the evening, we ordered chicken from the childrens menu and offered to pay double (or more) for adult sized portions. The server refused so I asked to speak to the restaurant manager - Yun. I explained what had happened the night before but she was completely resistant to our request. She argued for more than 35 minutes in front of other customers, telling me this was a fine dining restaurant (laughable) and that we could only order red meat, fish or celeriac from the adult menu. We definitely could NOT have chicken. She told me she could feed the children but we would have to drive to Golden to get dinner. I burst into tears and asked to speak to the hotel manager. She was excellent, spoke to Yun and sensibly told us that of COURSE we could have the chicken and pay double for the adult meal! She was hugely apologetic and very kind but we felt so humiliated by the whole incident. Disliked · Absolutely AWFUL restaurant customer service from the restaurant manager. This is NOT fine dining and fails to meet anyone's needs. If you're looking for an expensive, beautiful meal, I'm not sure you'd be happy seeing kids running around barefoot?! Or discover that of the 5 menu options, they had run out of 1 option? And if you're a family needing a place to stay mid journey, make sure to check the menu and book in advance. The hotel aims to attract families but the restaurant needs to accommodate family needs. Ultimately, we ended up driving 45 minutes each way to Golden and back, to eat at a restaurant, late at night, in the dark, with two hungry, grumpy kids because we were so ashamed and humiliated by our experience in front of all other customers. We also weren't sure if Yun might spit in our meals or if we might be served undercooked food. So in the end, the hotel manager gave us a $90 discount to cover our gas to Golden and back. We received free drinks for the undercooked sausage and we took our $200 that we would have spent on dinner elsewhere, all in all costing Heather Mountain resort approximately $300. Plus, I'm writing this review to share the miserable experience with others. A total disconnect between the hotel and the restaurant - BE WARNED!”Lire la suiteRéduire
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Miquel Miquel · Facebook · 28 juill. 2022
“Sehr schöne Lage ….sehr ruhig ….große Zimmer gute Ausstattung….sehr nettes Personal….einfach top 🇩🇪🇨🇦👍”
Michael J Sommer · Facebook · 18 août 2021
“Absolutely beautiful luxurious mountain retreat. Service is above and beyond expectations. Five star cuisine, excellent wine selection, comfortable beds. Highly recommend staying there for your next mountain adventure. You will not be disappointed!”
Christian Derichs · Facebook · 8 août 2019
“A "Must" Stop at the Transcanada Highway. Beautiful lodge with an easy access from the road. Great rooms and very, very good food in the restaurant. If the weather is good you also have great views to the mountains and you can sit outside in the garden of the lodge next to a small lake. You really didn't expect that kind of quality in the wilderness.”Lire la suiteRéduire
Jessica Reid · Facebook · 9 juill. 2019
“Fabulous hotel out in the wilderness. Everything is great plus a wonderful restaurant! Well done Heather Mountain Lodge!”
Jon Palumbo · Facebook · 2 janv. 2019
“it is an incredibly beautiful setting. you will love the food and the welcoming staff. lots of wonderful details in the rooms. the helicopter skiing is world class”
Jo-Ann Lapointe · Facebook · 15 sept. 2018
“Everything you would expect from a top class lodge (except the modest room rates). Tasteful high end decor, top quality restaurant and attentive polite staff.”
Jocelyn Webber · Facebook · 18 juill. 2017