Remedy Wellness Centre

Sylvia Enweani

via Google · 9 juin 2026

I had been a regular monthly client at Remedy Wellness Centre since 2023 and had several future appointments booked with them. Until today, I had never been late or missed an appointment. I arrived early for my scheduled 90-minute massage appointment, only to discover at the door that the clinic had moved to a new address. I had not received clear or direct notice that the clinic had relocated. I immediately called the office and tried to determine whether I could still make it to the new location, but based on transit timing, I would have arrived approximately 35 minutes into my appointment. I asked whether the appointment could be extended so I could still receive the 90-minute service I had booked, but I was told that could not be accommodated. I was also not told during that call that I could attend a shorter appointment and be billed only for the shorter time. I later saw that a no-show charge had been added to my account. When I disputed the charge, the response I received was dismissive and accusatory, including a claim that I had been abusive or aggressive toward the receptionist, which I do not accept. I was upset and frustrated, but I did not use abusive language or threaten anyone. This experience was extremely disappointing, especially as a long-term client. I have since cancelled all of my upcoming appointments and will be moving my care elsewhere. Update: I will not be engaging in further back-and-forth with this clinic. My concern remains that a legitimate customer frustration and billing dispute was repeatedly characterized as “rude” or “abusive,” which I do not accept. I did not use abusive language, threaten anyone, or abuse staff. I had been a regular client since 2023, with no history of missed appointments, lateness, or inappropriate conduct. Even the clinic’s own response acknowledged that I had no history of bad behaviour. That is why I do not accept one moment of legitimate frustration being reframed as abusive behaviour. I also do not accept the way this has been framed as a “boundary” issue. I fully support respectful treatment of staff, but that should not be used to dismiss a reasonable billing concern or mischaracterize a customer’s frustration. This is a paid massage therapy service, not oxygen. No clinic is doing a client a favour by providing a service the client pays for, and clients are entitled to decide whether they are comfortable continuing care based on how concerns are handled. I stand by my review and have moved my care elsewhere.Lire la suiteRéduire

Donja Roberts

via Google · 19 mai 2026

Kristina is very professional, attentive, and made me feel comfortable from the moment I arrived. Kristina really listens to my concerns and tailors the treatment to exactly what I need. The atmosphere is calm and welcoming, and the level of care is outstanding. I would highly recommend Kristina to anyone looking for a skilled and caring massage therapist.Lire la suiteRéduire

Angie Ramirez De La Rosa

via Google · 15 mai 2026

After my last shockwave therapy session, I can only say that I am incredibly grateful, especially to Dr. Justin, because she restored me to normal. The change was impressive from the very first session. Most doctors recommend cortisone injections, but I believe you should never do that without first addressing the root cause of your problem. That's exactly what Dr. Justin did for me—she resolved the cause of my problem.Lire la suiteRéduire

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