West End Wellness

INSURANCE BENEFITS/ICBC: We offer direct billing to most health benefit plans. Select practitioners bill to ICBC. We do not bill to Worksafe BC.

If you cannot find a suitable time, please sign up for our waitlist at the bottom left hand corner of a therapist’s booking profile. You will receive a notification if a spot opens up. Openings are briefly reserved only for those on the waitlist before being released to the public.

CANCELLATION POLICY: Our policy requires a credit card to be on file for booking. You will only be charged for a no-show/late cancellation or for any outstanding amounts after direct billing to your insurance. There will be a $50 fee for cancellations made between 24-48hrs of your appointment. Cancellations made within 24hrs or a no-show are subject to the full charge of the treatment cost. For cases of communicable illness, we must be notified via email or phone call before 8 am on the day of your appointment to avoid a late cancellation fee of $50.

COMMUNICABLE SYMPTOMS/ILLNESS: If you are feeling unwell or experiencing any communicable symptoms, please cancel & reschedule when asymptomatic.

FIRST-TIME CLIENTS: Applicable intake/consent forms must be signed and completed prior to your treatment.