Sonya Iwasiuk · Google · 10 Jul 2026
“Amazing staff! Very detail oriented and customer focused. Best experience I’ve ever had being tested and ordering glasses! Love them! Also, great selection of frames at a great price. ❤️❤️❤️🕶️”
Prices, from their own website
Ailio estimated this from the clinic’s own website — it has not been confirmed with the clinic.
- 2 complete pairs of glasses
- Complete pair of glasses
Reviews
Ratings are collected by outside services and may be combined — Ailio rates no one.4.6568 reviews · Google
5 ★84%
4 ★5%
3 ★3%
2 ★2%
1 ★6%
Randy Chu · Google · 10 Jul 2026
“I had a great experience with my optometrist and her team. She was incredibly informative, helpful, kind, and friendly throughout my appointment. She took the time to explain everything clearly and genuinely cared about making sure I understood my eye health. I really appreciated her warm, professional approach and would highly recommend her to anyone looking for an excellent optometrist.”Read moreShow less
Jodi McLeod · Google · 3 Jul 2026
“Loved! My kiddo and I went to vision tests and subsequently new frames. The staff was wonderful - even with my very anxious kid, and we left feeling confident in our choices! I loved that the folks working there were honest about their opinions and advised me away from a pair that they could tell didn’t suit my personality. Wonderful experience!”Read moreShow less
All 10 reviews →Show fewer
neda askari · Google · 1 Jul 2026
“Thank you so much, Leila, for your outstanding service yesterday. I really appreciate your kindness, patience, and professionalism. You made the whole experience of choosing my glasses easy and enjoyable. Thank you again for all your help. It was a pleasure meeting you, and I truly appreciate the excellent customer service you provided. Have a wonderful day! 😊”Read moreShow less
Donna Mah · Google · 15 Jun 2026
“The team at Bailey Nelson Metrotown were super great. I explained what I needed and they answered all my questions about my situation with the cost point. Excellent support. I got and eye exam and a form filled out. The optometrist Dr Bamga was so nice and kind. And the person who helped me front of house was awesome. I highly recommend the Bailey Nelson. I love the styles that have”Read moreShow less
Hassan Libalizadeh · Google · 8 Jun 2026
“I had an excellent experience at Bailey Nelson Metrotown. Lila was incredibly kind, professional, and knowledgeable. She took the time to answer all my questions and helped me find exactly what I needed. I am very satisfied with the service I received and would highly recommend this store to anyone looking for eyewear. If you visit, I especially recommend asking for Lila—her outstanding customer service made my experience truly enjoyable. Thank you, Lila, and the Bailey Nelson team!”Read moreShow less
Maninder Kaur · Google · 6 Jun 2026
“Wonderful experience!! Such a Nice staff. Thank you so much Ashanti for your cooperation and patience. You’re awesome:) You truly made it so easy and comfortable for me to make my decision. Appreciate how Ashanti helped me for choosing my new pair of glasses without rushing me even for a sec. I’m bit picky and she patiently assisted me with trying on the variety of glasses and also quoting the prices by making changes to different options of lens type, coating etc (had to do it few times between 2-3 diff frames) but wow Ashanti handled it so well and made our conversations fun going through the options. She also fixed my existing frame’s alignment . So far THE BEST customer service I’ve ever received for shopping glasses which is not an easy task for someone like me:)”Read moreShow less
Elizabeth Roehm · Google · 23 May 2026
“All of the staff here are so lovely! Ashanti, especially, has provided me with one of the best customer service experiences I have ever had! She helped me so much in finding glasses, and still remembered me when I went back in to get them slightly adjusted. I will make sure to keep coming back for the wonderful customer service.”Read moreShow less
Annie Y. · Google · 31 Mar 2026
“This review is long overdue, I had every intention of writing it back in January when I first got my glasses. I had such a great experience at Bailey Nelson. I walked in without an appointment, and from the eye exam to picking out my glasses, everything was smooth and welcoming. The team was patient, knowledgeable, and never made me feel rushed. A special thank you to Dinah, who went above and beyond to help me choose the perfect pair. Her kindness and honest recommendations made the whole experience even better. Overall, one of the best customer service experiences I’ve had. I’d definitely recommend Bailey Nelson!”Read moreShow less
Sahra M. · Google · 17 Mar 2026