Sukhjeet Singh · Google · 24 Jul 2026
“I had a pleasant experience at LensCrafters. AMIN was incredibly helpful during my visit. He provided excellent support and made the whole experience a great one. Thank you!”
Reviews
Ratings are collected by outside services and may be combined — Ailio rates no one.4.7631 reviews · Google
5 ★92%
4 ★2%
3 ★1%
2 ★0%
1 ★5%
Dave Ball · Google · 24 Jun 2026
“Thank you to Kunal Chakravarty for excellent customer service. His team helped me place my order, and the order arrived very quickly. Kunal installed my new lenses like a pro, all while the scheduled fire alarm testing was going on. Kunal remained cool the whole time. Got me on my way safely and expeditiously!!! Lenscrafters should be very proud of all the staff with whom I interacted today.”Read moreShow less
Rebecca Du · Google · 20 Jun 2026
“Great service! They helped me change a noisy brake pad and provided excellent assistance throughout the process. The staff was friendly, professional, and made everything quick and easy. I’m very happy with the service and would definitely recommend them to others.”Read moreShow less
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Madison Hallock · Google · 19 May 2026
“Kunal Chakravarty at LensCrafters was amazing to work with. He was quick, efficient, and helped me choose the perfect Versace frames. He also got me promotional pricing on both the frames and lenses which I really appreciated. He was so kind, professional, and helpful throughout the whole experience. I would definitely recommend him to anyone looking for great customer service.”Read moreShow less
Gavin England · Google · 15 May 2026
“Great experience at this eyeglass store! The staff were super friendly, patient, and helped us find exactly what we were looking for. The service was quick and professional, and they even gave us a free glasses case which was a really nice touch. You can tell they care about their customers and go the extra mile. Definitely recommend coming here if you need new glasses or great customer service!”Read moreShow less
Alicia · Google · 25 Apr 2026
“I took my sunglasses in during Fall 2025 because the arms were little loose - they were only 1 year old Prada Sunnies. It is now April 2026 and still nobody has helped me. The man that was working bent the whole frame and cracked my sunglasses in the middle by the nose. After he said he wouldn’t fix them another person came over who touched my hair and face unprovoked and without my consent. While trying to convince me that my sunglasses were not cracked or bent. The team refused to replace them. I have emailed and called many times. Somehow the manager is never around to talk to me after months of me trying to have this resolved. This is the worst customer service ever. The old manager/ assistant manager were so much better.”Read moreShow less
Nooshin Soleymani · Google · 15 Mar 2026
“My glasses had a problem and one of the arms had become bent, so I came to this store for help. After explaining the issue, Mr. Amin, who is one of the staff members, listened very kindly and politely. He calmly fixed and adjusted my glasses in a very short time. I sincerely thank him for his help and wish him continued success. In my opinion, the new team at this store is better than before. All the staff members are very friendly, professional, and responsible. Thank you. 🙏”Read moreShow less
Trevor · Google · 19 Feb 2026
“I rarely leave negative reviews — or many reviews for that matter — because I’m generally shy and don’t complain much. However, my experience here has not been great. For context, I have a strong prescription and a low nose bridge, so it’s already difficult for me to find a suitable frame and have precise adjustments made. Reza has been very helpful and has gone above and beyond to correct issues, but whenever other staff assisted me, the problems were worsened and some questionable methods were used to try to resolve them. So this review reflects the overall experience. If you visit this location, I would recommend asking for Reza. I also would not recommend calling, as they appear to be short-staffed and often do not answer the phone. The first issue was that the lenses in my frame were very thick at the bottom due to my higher prescription and the optical center being positioned high. This was somewhat corrected after a new frame was ordered with the optical center lowered slightly. However, another issue arose: the newly ordered frame had green earpieces instead of black. This appears to have been missed during ordering. I don’t necessarily blame anyone for that, as the product images did not clearly show the earpiece color. The recommended solution was to order black earpieces and replace them, which seemed straightforward. When they arrived, the earpieces were initially installed incorrectly (including being put on backwards and upside down), requiring multiple adjustments. Even after attempts to correct the installation, the result was never perfect and had visible defects. I decided to live with it and returned a few days later to have the earpieces adjusted for better fit. Unfortunately, a different staff member performed the adjustment and damaged one earpiece entirely, bending it in a way that could not be reversed. I came back another day, and after attempts to fix the bend failed, a replacement earpiece was taken from another frame and installed instead. The removal process was quite aggressive — the frame was held and pulled apart without heat — which was surprising to see. Although the end result was acceptable, the replacement earpiece did not appear to match the original exactly. Eventually, I returned again and spoke with Reza, who recommended ordering a completely new frame. When the new lenses arrived, they had visible chips along the edges, including one noticeable under the metal rim. I requested that my original lenses be installed instead, but this resulted in a visible gap at the frame joint when the lens was seated. The frame should close flush around the lens, but didn't, so the issue appears to be related to lens fit or edging — possibly due to being transferred from a slightly different frame. I returned once more to address this, and the screw was tightened to reduce the gap. While this improved it somewhat, the frame still does not sit as cleanly as it should. I was ultimately told that no further remake could be done because it was past the 30-day guarantee window, despite the ongoing issues stemming from prior remakes and adjustments. This entire process lasted nearly two months, and I have barely worn the glasses for two weeks total, so it’s unclear when the 30-day period would reasonably have begun. Overall, this process involved repeated errors, inconsistent workmanship, and unnecessary back-and-forth for something that should have been handled correctly the first time. I expected better quality control and accountability.”Read moreShow less
Anna Mac · Google · 11 Feb 2026
“I went into LensCrafters with bent sunglasses and left with a perfect fix! Gill’s keen eye for detail really did the trick. They took the time to carefully adjust them, and now they fit and look great again. I really appreciated the professionalism and attention to detail. Excellent customer service — highly recommend!”Read moreShow less
Alex Le · Google · 23 Jan 2026