For existing clients, you’ll be prompted to re-enter your credit card the next time you book as part of a payment system update.

CANCELLATION POLICY : Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the counsellors’ day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice, or miss their appointment, will be charged the full session fee (which we really don’t like doing!). We know life is busy which is why we’ll send an email reminder 3 days before your appointment so you have the option to change it prior to our 48 hour cancellation time. We also offer virtual sessions through video conferencing- please contact us (604-682-PEAK) for more details. Thanks so much for your understanding and please feel free to chat with your counsellor if you have any questions.

Please note : Insurance companies do not reimburse missed appointment or late cancellation fees. These charges remain the client’s responsibility and cannot be submitted for reimbursement.

ONLINE BOOKING: All new accounts require a credit card in order to book an initial session using online booking. If you don’t have access to a credit card, please contact 604-682-PEAK (7325) to book your session.

FOR DAY OF BOOKINGS: To book sessions for today, please do not hesitate to contact the clinic (admin@peak-resilience.com/ 604-682-7325) or reach out to the counsellor directly via their email . Reaching out to the counsellor may get you a quicker response so this is recommended for urgent bookings or bookings requested outside of admin hours (Mon-Fri 10am-6:30pm).