NEW CLIENTS & INITIAL ASSESSMENTS When booking online, please pre-book 3 follow up visits, at 1-2 week intervals after your initial assessment. Please ensure these are booked with the same therapist. If you are a returning client but have been absent from the clinic for more than 6 months we require an initial assessment to satisfy regulatory requirements. Mastitis clients - please contact the clinic directly, and we will do our best to have you seen by a practitioner within 24 hours.

Please note, we ask for 24-Hour Notice for any cancellations. Late cancellations incur a 50% fee, no-shows are a 100% fee. Virtual care may be an option for you with the exception of RMT and ICBC appointments (Note: virtual sessions may be covered by insurance, while cancellation fees are not). Any fees incurred will be charged to your credit card on file. Emergencies : Contact us promptly if unforeseen circumstances prevent adequate notice. How to Cancel: Phone or email us at any time, or on your Jane account (if it’s more than 24 hours notice).

WEEKEND CANCELLATIONS If you need to cancel your upcoming appointment over the weekend for Monday, please email your clinician directly to reschedule.