CANCELLATION POLICY We require a minimum of 24 hours notice when cancelling or rescheduling an appointment. You are able to cancel an appointment by calling the clinic and leaving a voicemail, by sending us an email, or directly through your Jane App account. Late cancellations or no-shows will be subject to a fee up to 100% of the visit. All fees must be cleared PRIOR to booking or attending another appointment. INDUSTRIAL ALLIANCE is currently experiencing technical difficulties. As of December 9, 2025 we have not been able to direct bill to them. Patients will need to pay up front and submit their own receipt for reimbursement. Thank you for understanding.