Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. If your appointment is cancelled within 12 - 24 hours, 50% of your treatment costs will be charged to your stored credit card. If less than 12 hours notice is given or if you are not present for your appointment or if your location survey is not completed at least 60 minutes prior to your appointment, 100% of your treatment cost will be charged to your stored credit card.