If you are booking a family or couples session, please ensure the names of all attendees are included in the booking. If you are booking in for child counselling, please book the appointment with the child’s name. Please note, to be in accordance with Alberta Health Services and the College of Alberta Psychologist guidelines, if the appointment is not booked under the child’s name and we do not have proper consent on file, we may have to cancel the appointment.

Payment for online/phone counselling sessions is processed 48 hrs before the appointment, using your credit card on file and pre-determining some insurances before billing for the session. If payment fails, you’ll be notified and asked to arrange for successful payment, prior to 24 hours before your session. If unsuccessful, your session will be cancelled. We’re happy to reschedule your session. If you need to cancel after payment has been processed, and within the 24-hour late cancellation window, you’ll be fully refunded.

For our Practicum Therapists, your first 3 sessions are $75.00 per 1 hour session and any sessions after are $100 per 1 hour session. When booking online the $75.00 rate will be applied at your first session. For Post-practicum and Practicum therapists, note that FEES WILL BE NON-REIMBURSABLE by Extended Health Care Benefit Plans.