Madrona Integrative Health

Crofton Clinic: For patients travelling from Salt Spring to Crofton, please be aware that the ferry frequently runs late so please check the current conditions page on the BC ferries website and plan travel accordingly. If you are going to be late please call us at 250-931-1334. If you miss your appointment, our late cancellation and missed appointment policy will still apply.

Prescription Refills: As of May 1st, we will be updating how we provide prescription refills. Your ND will provide you with enough refills until your next anticipated follow-up visit. If you require a refill outside of a regular appointment, there will be a $30 prescription refill fee to honour the time it takes to review your medical history and process the refill. As always, please allow for at least 3 business days for refills to be processed.

Cancellation/Online Booking Payment Policies: We require at least 24 hours notice for cancellations or changes to your appointments. The fee for a first same day cancellation/no show will be equal to half the value of the visit. The fee for subsequent missed visits will be equal to the full value of the visit. In the event of severe illness (ie. active fever or vomiting) or a significant weather event that affects all forms of transportation, please contact the clinic right away by phone or email. By booking online, you agree to our cancellation policy and understand your card will be charged if you miss your visit without giving the clinic 24 hours notice.