TIME ZONE: Please note the time zone of the appointment you are scheduling. Gravitate’s clinic time zone is Pacific Time. Pacific Time stays the same year-round. If you reside in a region with a different time zone, you can update this in your account to match your local time. This ensures that online booking, appointment confirmation emails, and appointment reminders are displayed in your local time year-round, when you are logged into your account.

VIRTUAL APPOINTMENTS: Virtual sessions can be access through your JaneApp account OR through the link that will be emailed to you 30 minutes prior to your scheduled session.

IN PERSON APPOINTMENTS: In person sessions are held at the address indicated on your appointment confirmation and reminder. This address differs from Gravitate’s main address location, as each counsellor offering in person sessions does so from their own office location.

CANCELLATION / NO SHOW POLICY: We require 24 hours notice for any cancellation or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, may be charged a cancellation/missed appointment fee (up to the full cost of the booked session).

CONTACT US: Generally, contacting the clinic at hello@gravitatecounselling.ca is the best way to reach us. Our Clinical Director, Kathryn, will reply as soon as possible and can help with all things administrative. If your appointment is less than 24 hours away and you’re looking to connect with your counsellor (you’re running late, want to switch to a phone session, or other appointment-related things), you can do so by emailing them directly! Find their contact details here .