Jane now has an app for patients, available on Apple and Android . With one login, you can manage all of your appointments across any clinic using Jane.
Download on the App Store â Get it on Google Play
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We now direct bill for Sunlife - if you are a patient to the clinic and have sunlife benefits and you have not provided us with the information, please let us know by either emailing us (info @ optimumfamily.com) or call/text 778-355-3533 and we can send the form over to you through your account.
WE DO NOT DIRECT BILL TO GREENSHIELD AND THEIR PARTNERS.
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CANCELLATION POLICY
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapistsâ day that could have been filled by another patient. As such, we require 24 notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged the full service amount to the card on file.
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